What To Expect at Your First Visit
First, we want to say hello, from all of us here at Sport & Spine Physical Therapy. We are happy to be part of your journey!
The following information will help you understand our on-boarding process, and what to expect prior to your initial evaluation. We cannot wait to meet you!
Paperwork and Forms
- Getting to the appointment 10-15 minutes early will ensure that there is time to go over any questions, collect insurance card photos, and to ensure your paperwork is completed correctly.
- Please bring your insurance card, your scheduler, and a form of payment for any patient responsibility (dictated by your insurance plan) that we collect at time of service.
- We do ask that your paperwork be done 48hrs prior to your initial evaluation, if there are problems completing them, we are happy to help over the phone.
- If you are unable to complete your paperwork online, that is no problem at all. However, we do ask that you come in 40 minutes early. This will provide enough time to complete the paperwork on the in-office tablet.
Arrival
- On arrival, you will meet our patient care coordinator at the front desk.
- The patient care coordinator will walk you through the rest of the on-boarding process such as scanning your ID and insurance cards, collecting any patient responsibility for the visit, as well as answer any questions you have.
- Once checked in you’ll be seated in our waiting area and your clinician will come to greet you and bring you back to the gym area/private evaluation room for your initial evaluation.
Initial Evaluation
Your initial evaluation will take approximately an hour. Filling out the new patient paperwork prior to your visit will speed up the check-in process. Make sure to bring your physician/insurance referral, insurance card, and any paperwork. Your physical therapist will take a detailed medical history and use objective tests and measures to create a comprehensive treatment plan for you. Follow-up visits are approximately 45 minutes long.
What Should You Wear?
The attire that you choose should be related to the issue that the physical therapist will be examining.
- Shoulder — a tank top, sports bra, or bathing suit top
- Back — shorts, (hospital gown provided)
- Neck — (Hospital gown provided)
- Hip — Shorts (Hospital gown provided)
- Knee — Shorts
- Foot/Ankle — Shorts
Insurance Information
Most insurances are accepted with a physician referral. Co-pays are expected at the time of service and patients are ultimately responsible for any balances after insurance payment have been applied. Here’s a list of contracted insurance companies:
AARP
Aetna
Anthem / Blue Cross Blue Shield
Bankers Life
Celtic
Celtic Insurance
Cigna
Coventry
EBPA
First Health
First Security Freedom
GEHA
The Chesapeake Life Insurance
Harvard Pilgrim
Liberty Mutual
Health Plans
Medicare
Mega Life
Secure Horizons
Tricare
Unicare
United Healthcare
Workers Compensation and Auto insurance
Forms
Please read the Notice of Privacy Practices statement below. Then print and fill out the accompanying “Privacy Practices Acknowledgement Form